![]() The associate was told he could work the overnight shift, but was not to have any further contact with customers - because it is not the customer’s fault, even if it is. Ratner told a story about a six-year-old’s turtle dying and an associate telling the child it was his fault. The company offers dog washing services, 24-hour locker pickup, pet vaccination, and other related services. If they are all good, everything is fine, but just one being down causes a big problem, and too much attention gets paid to that cylinder.īottom line: Treat your customers right - and it’s never the customer’s fault.
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